Loading... Please wait...

Frequently Asked Questions

At Basin we are dedicated to assisting our customers. If you have any questions, comments, or concerns you may contact us by phone at 1-888-77-BASIN (22746), Email, Facebook, Twitter, or find the answer to your questions below. Our Customer Service Department is open from Monday through Friday from 9am to 5pm est. Thank you for shopping at Basin!


What is the difference between Basin and Basin White?
Basin White is our luxury brand of Basin products. Basin White products come in a different package design as well as exclusive fragrances not featured in Basin products. Both brands do share popular fragrances in different packaging such as Pink Sugar and Satsuma. Any product that has a price difference between the 2 brands (such as Body Butters) means the Basin White brand has added ingredients to enhance the product. Both have great products and give you lots to choose!

I live outside of the USA, can I have Basin products shipped to me?
At this time Basin only ships within the USA and Canada. We apologize for the inconvenience and will update our website if International shipping becomes available.

I am interested in wholesaling or franchising with Basin, who should I contact?
Basin does not offer products at a wholesale rate and has no franchising options at this time. We do offer bulk order discounts if you spend over $250 or $400, email Customer Service for more details.

How can I track my order?
Once your order is processed through the system you will receive an email from us with a tracking number, allowing you to see the status of your order's delivery. If your order was placed on Friday please allow 2 to 3 days for your confirmation email to be sent out as shipments are not processed on Saturdays and Sundays.

Can I use a Basin Gift Card I purchased in-store online or use a Gift Certificate from Basin.com in-store?
If you purchase a Basin Gift Card in-store it can only be used in-store. If you purchase a Gift Certificate from Basin.com it can only be used online at Basin.com, no exceptions.

I visited one of your stores at Disney and could not find your Mickey soaps and bath bomb online, how can I order them?
Our Mickey soaps and bath bomb are exclusive items that can only be sold at Disney. We are not able to sell our Disney products online or over the phone, they can only be bought in-store.